Water and Sanitation FAQ

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General Questions
1. How do I get my Water, Sewer and Trash services started?

2. Where do I call if I feel there is an error on my bill?

3. Where can I pay my water bill?

4. What if I overpay on my bill?
5. Planning a Move?
Water Service Questions
5. Where do I report water leaks?

6. Why was my bill estimated?

7. What do I do if I think my water meter is frozen?

8. Where is my Water Meter Pit?

9. What do I do if I have no water/low pressure?

10. How can I obtain Rural Water Information?

 

 General Questions

How do I get my Water, Sewer and Trash services started?
A. You can either come into the Water Department at 104 East 5th Avenue to sign for service or fill out this form and email to, utilities@emporia‐kansas.gov, Fax to:620‐343‐5668or bring it in . You will need to show proof of identification and sign the appropriate application for service. There will be a $15.00 service fee on your first bill. No deposit is required. Should you be unable to come into the office, call 620 343-4244 to obtain the needed information for faxing your request. All three services; water, sewer and refuse are billed in one bill. Water Department hours are from 8:00 a.m. to 5:00 p.m. Monday through Friday, after hours service is provided; however, the service charge will be billed at $50.00


Where do I call if I feel there is an error on my bill?
A. If you wish to call our attention to any billing problem, please do not write on the bill stub. Include a separate note with your request on it, or call our office at 620 343-4244


Where can I pay my water bill?
A. Your bill is due and payable on the billing date and is delinquent on the penalty date. Penalties are charged on the basis of when payments are received, not when they are mailed. If paying at the office: bring entire bill with you. If paying my mail: Mail stub with your remittance to:

City of Emporia Water Department
P.O. Box 928
104 East 5th Ave
Emporia, KS 66801

For your convenience, payments are also accepted at in the parking lot south of our office at 104 E. 5th Ave for your drive thru convenience. We also offer Automatic Bank Drafting; Visa or MasterCard.

 

What if I over pay on my bill?

A. Any over payment will be posted as a credit and applied to your next bill


Planning a Move?
A. Please give us a few days notice so we can remove you as the responsible party on the account.


Water Service Questions

Where do I report water leaks?
A.
During normal work hours 8:00 a.m. - 5:00 p.m. Monday - Friday call 620 343-4244 Emergency Service after hours is available by calling 620 341-4335. There will be a charge if called out for a non-emergency situation.


Why was my bill estimated?
A. Lack of access to the meter, bad weather, a threatening dog, locked gates, etc. can prevent us from reading the meter and your bill will be estimated. Water meters must be, at all times, easily accessible for reading and servicing.


What do I do if I think my water meter is frozen
A. The Water Service Department can help only if the meter is frozen or water in the main line system is frozen. if you think you have a frozen water meter call 620 343-4244 during normal work hours 8:00 a.m. - 5:00 p.m. Monday - Friday or Emergency Service after hours is available by calling 620 341-4335. You will need to call a plumber if in-home plumbing or the line leading from the meter to your home or business is frozen.


Where is my Water Meter Pit?
A. Water Meters are housed in the meter pits, which are carefully installed in the ground and covered with a heavy lid. This is to insure that no one can fall into one or otherwise hurt themselves. However occasionally the tile will settle below ground level, dirt will erode from around the tile, or someone will remove the lid. Please report any problems with your meter tile or lid by calling the City of Emporia Water Department/City Clerk at 620 343-4244.


What do I do if I have no water/low pressure?
A. If neither you nor your neighbors have water, or if the pressure is lower than usual, the Emporia Water Service Department or Underground Utilities division of Public Works may be doing emergency work on the water main leading to your neighborhood. You should be notified of scheduled work that would interrupt service with a notice hung on your door. If you have no water and have not received any notice of interruption to service, please call 620 343-4244.


How can I obtain Rural Water Information?
A. For information regarding Rural Water Districts in Kansas call 1-785-366-3760 at the Kansas Rural Water Association P.O. Box 226, Seneca, KS 66538-0026
If you have questions about the quality or chemical content of the water or if the water tastes or smells unusual, please call the Water Treatment Plant at 620 340-6370.
Would you like to know how the water is treated, or perhaps arrange for a group tour of the Water Treatment Plant? Call the City of Emporia Water Treatment Plant at 620 340-6370 for more information.

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